At BabyNest Apparel, we care deeply about your satisfaction and your child’s comfort. Every item is carefully checked before shipping, but if you’re not fully satisfied, our Return & Refund Policy outlines when returns, exchanges, and refunds may apply.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product is unused, unwashed, and unworn.
  • The product is returned in its original packaging with all tags and labels intact.
  • Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Undergarments and innerwear.
  • Products that have been worn, washed, or damaged after delivery.
  • Clearance or sale items marked as final sale.
  • Customized or special-order products.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered:

  • Please contact us immediately at info@babynestapparel.store with your order details and product photos.
  • Once verified, we will arrange a replacement, exchange, or refund, depending on stock availability.
  • In such cases, BabyNest Apparel will cover the return shipping costs.

4. Refund Process

  • Once your returned item is received and inspected, you will be notified regarding approval or rejection of your refund.
  • If approved, refunds will be processed through the original payment method used during checkout (Cash on Delivery adjustments, JazzCash, or EasyPaisa).
  • Refund processing times may vary depending on the method.

5. Exchanges

  • Exchanges are available for eligible products, such as size replacements, provided the requested size or design is in stock.
  • If the product is unavailable, you may choose another item or request a refund.

6. Shipping Costs

  • Customers are responsible for return shipping costs for voluntary returns (e.g., change of mind, wrong size ordered).
  • Shipping charges are non-refundable except where BabyNest Apparel is at fault (damaged, defective, or incorrect items).

7. Contact Us

For return or refund requests, please contact our support team:

📧 Email: info@babynestapparel.store
📍 Address: 1st Floor, Al-Rehman Chamber, 79 East AKM Fazl-ul-Haq Rd, Block G, G 7, Pakistan